Tenancy Deposit Claims

If your landlord failed to protect your tenancy deposit you may be owed thousands.

  • Compensation can be up to 3x Your Deposit
  • Current and past properties are eligible
  • No Win, No Fee Service
 Claim Three Times Your Deposit Back
 No Win, No Fee Service
 Fully Regulated by The FCA
 Claim Three Times Your Deposit Back
 No Win, No Fee Service
 Fully Regulated by The FCA

Frequently Asked Questions

Can I check if I have a Tenancy Deposit claim?

Luckily, it is relatively easy to check whether you have a claim for compensation.

There are three tenancy deposit protection schemes that are protected by law. Your landlord has to put your deposit into one of these schemes in order to comply. These schemes are:

Clicking on the above three links will take you to their online platforms where you can check if your deposit has been protected.

If you have been told by your landlord that the deposit is protected but it is not in any of these three schemes, you may have a claim. You may also have a claim if your landlord has simply failed to tell you where the deposit is protected.

If you are still struggling to find out whether your tenancy deposit has been protected, our team are more than happy to assist. We can let you know if you have a claim within a couple of days.

How does the tenancy deposit claim process work?

You can begin your claim today by getting in touch with one of our advisors. We will ask you provide a few details. These include:

  • Name and contact details
  • Address
  • Tenancy start date
  • Date deposit was paid
  • Amount of deposit
  • A copy of tenancy agreement


We will then within 48 hours confirm whether you have a claim for compensation or not. If we can confirm that your deposit was not correctly protected, then there is a good chance that you. All of these checks are completely free – there is no cost to you.

If there is an eligible case, we will send out our Retainer pack to you including our Client Care Letter, Terms of Business, Conditional Fee Agreement and Form of Authority. Once we are in receipt of your Form of Authority, we will undertake our investigative work which may take 7 – 10 days and thereafter send your Landlord a formal Letter of Claim.

Your Landlord will be given 21 days to respond and either admit they failed to protect your Deposit and pay compensation or confirm your Deposit was protected and produce evidence in support.

Quite often a Landlord will admit the Deposit was not protected and then try to negotiate the compensation payable, sometimes this can take a couple of weeks. If we are not able to reach a negotiated settlement with the Landlord we may advise you to issue Court proceedings, this rarely happens and normally we can reach an amicable settlement with the Landlord.

During this claim, you are covered under a no win, no fee agreement, meaning if we are not successful you do not pay a penny. If the claim is successful and you receive compensation, we work on a 25% fee of this compensation.

How much is my tenancy deposit claim worth?

Your landlord is liable for up to three times the amount of the original deposit. This means you claim could be worth anything up to:

Amount of Deposit

Potential Claim Worth

















This amount can be a just reward for going through an ongoing dispute with a landlord who has failed to protect your deposit.

This can, however, be increased by potential multi-breaches. See below for more information.

Do I have a multi-breach tenancy deposit case?

Many people assume the compensation they will receive will simply be three times their deposit. However, this may not be the case. The law relates to each breach. A breach is defined as every time a new tenancy begins and the deposit is not protected. This means many people have a multi-breach case. For example –

  • Your deposit may be £500
  • Your tenancy is for 6 months
  • You renew this after 6 months and stay for another 6 – 12 months in total
  • This means there are two breaches
  • The claim for each breach can be up to three times the amount of the original deposit, meaning this particular case could be worth up to £3000.

Our expert team can tell you whether you have a multi-breach tenancy deposit claim. If you do, the compensation you are owed can be significant.

How do I start my Tenancy Deposit Claim?

You can get in touch with expert team today by completing our online enquiry form here. Enter your details and we will be sure to get back in touch with you within 48 hours.

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For Your Information

We operate on a No Win, No Fee basis.

This means that if we are unable to recover compensation for you, we will not charge you.

If we are successful in recovering your damages, we will charge you 25%+VAT of your damages.

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